9 Competencies

1. Application of knowledge

Demonstrates knowledge and understanding of relevant information, operating instructions, aircraft systems and the operating environment

Observable Behaviors

  1. OB 0.1 Demonstrates practical and applicable knowledge of limitations and systems and their interaction
  2. OB 0.2 Demonstrates required knowledge of published operating instructions
  3. OB 0.3 Demonstrates knowledge of the physical environment, the air traffic environment including routings, weather, airports and the operational infrastructure
  4. OB 0.4 Demonstrates appropriate knowledge of applicable legislation
  5. OB 0.5 Knows where to source required information
  6. OB 0.6 Demonstrates a positive interest in acquiring knowledge
  7. OB 0.7 Is able to apply knowledge effectively

2. Application of procedures and compliance with regulations

Identifies and applies appropriate procedures in accordance with published operating instructions and applicable regulations

Observable Behaviors

  1. OB 1.1 Identifies where to find procedures and regulations
  2. OB 1.2 Applies relevant operating instructions, procedures and techniques in a timely manner
  3. OB 1.3 Follows SOPs unless a higher degree of safety dictates an appropriate deviation
  4. OB 1.4 Operates aeroplane systems and associated equipment correctly
  5. OB 1.5 Monitors aircraft systems status
  6. OB 1.6 Complies with applicable regulations.
  7. OB 1.7 Applies relevant procedural knowledge

3. Communication

Communicates through appropriate means in the operational environment, in both normal and non normal situations

Observable Behaviors

  1. OB 2.1 Determines that the recipient is ready and able to receive information
  2. OB 2.2 Selects appropriately what, when, how and with whom to communicate
  3. OB 2.3 Conveys messages clearly, accurately and concisely
  4. OB 2.4 Confirms that the recipient demonstrates understanding of important information
  5. OB 2.5 Listens actively and demonstrates understanding when receiving information
  6. OB 2.6 Asks relevant and effective questions
  7. OB 2.7 Uses appropriate escalation in communication to resolve identified deviations
  8. OB 2.8 Uses and interprets non-verbal communication in a manner appropriate to the organizational and social culture
  9. OB 2.9 Adheres to standard radiotelephone phraseology and procedures
  10. OB 2.10 Accurately reads, interprets, constructs and responds to datalink messages in English

4. Aeroplane Flight Path Management, automation

Controls the flight path through automation

Observable Behaviors

  1. OB 3.1 Uses appropriate flight management, guidance systems and automation, as installed and applicable to the conditions
  2. OB 3.2 Monitors and detects deviations from the intended flight path and takes appropriate action
  3. OB 3.3 Manages the flight path safely to achieve optimum operational performance
  4. OB 3.4 Maintains the intended flight path during flight using automation while managing other tasks and distractions
  5. OB 3.5 Selects appropriate level and mode of automation in a timely manner considering phase of flight and workload
  6. OB 3.6 Effectively monitors automation, including engagement and automatic mode transitions

5. Aeroplane Flight Path Management, manual control

Controls the flight path through manual control

Observable Behaviors

  1. OB 4.1 Controls the aircraft manually with accuracy and smoothness as appropriate to the situation
  2. OB 4.2 Monitors and detects deviations from the intended flight path and takes appropriate action
  3. OB 4.3 Manually controls the aeroplane using the relationship between aeroplane attitude, speed and thrust, and navigation signals or visual information
  4. OB 4.4 Manages the flight path safely to achieve optimum operational performance
  5. OB 4.5 Maintains the intended flight path during manual flight while managing other tasks and distractions
  6. OB 4.6 Uses appropriate flight management and guidance systems, as installed and applicable to the conditions
  7. OB 4.7 Effectively monitors flight guidance systems including engagement and automatic mode transitions

6. Leadership and Teamwork

Influences others to contribute to a shared purpose Collaborates to accomplish the goals of the team

Observable Behaviors

  1. OB 5.1 Encourages team participation and open communication
  2. OB 5.2 Demonstrates initiative and provides direction when required
  3. OB 5.3 Engages others in planning
  4. OB 5.4 Considers inputs from others
  5. OB 5.5 Gives and receives feedback constructively
  6. OB 5.6 Addresses and resolves conflicts and disagreements in a constructive manner
  7. OB 5.7 Exercises decisive leadership when required
  8. OB 5.8 Accepts responsibility for decisions and actions
  9. OB 5.9 Carries out instructions when directed
  10. OB 5.10 Applies effective intervention strategies to resolve identified deviations
  11. OB 5.11 Manages cultural and language challenges, as applicable

7. Problem Solving and Decision Making

Identifies precursors, mitigates problems; and makes decisions

Observable Behaviors

  1. OB 6.1 Identifies, assesses and manages threats and errors in a timely manner
  2. OB 6.2 Seeks accurate and adequate information from appropriate sources
  3. OB 6.3 Identifies and verifies what and why things have gone wrong, if appropriate
  4. OB 6.4 Perseveres in working through problems while prioritizing safety
  5. OB 6.5 Identifies and considers appropriate options
  6. OB 6.6 Applies appropriate and timely decision-making techniques
  7. OB 6.7 Monitors, reviews and adapts decisions as required
  8. OB 6.8 Adapts when faced with situations where no guidance or procedure exists
  9. OB 6.9 Demonstrates resilience when encountering an unexpected event

8. Situation awareness and management of information

Perceives, comprehends and manages information and anticipates its effect on the operation

Observable Behaviors

  1. OB 7.1 Monitors and assesses the state of the aeroplane and its systems
  2. OB 7.2 Monitors and assesses the aeroplane’s energy state, and its anticipated flight path.
  3. OB 7.3 Monitors and assesses the general environment as it may affect the operation
  4. OB 7.4 Validates the accuracy of information and checks for gross errors
  5. OB 7.5 Maintains awareness of the people involved in or affected by the operation and their capacity to perform as expected
  6. OB 7.6 Develops effective contingency plans based upon potential risks associated with threats and errors
  7. OB 7.7 Responds to indications of reduced situation awareness

9. Workload Management

Maintain available workload capacity by prioritizing and distributing tasks using appropriate resources

Observable Behaviors

  1. OB 8.1 Exercises self-control in all situations
  2. OB 8.2 Plans, prioritizes and schedules appropriate tasks effectively
  3. OB 8.3 Manages time efficiently when carrying out tasks
  4. OB 8.4 Offers and gives assistance
  5. OB 8.5 Delegates tasks
  6. OB 8.6 Seeks and accepts assistance, when appropriate
  7. OB 8.7 Monitors, reviews and cross-checks actions conscientiously
  8. OB 8.8 Verifies that tasks are completed to the expected outcome
  9. OB 8.9 Manages and recovers from interruptions, distractions, variations and failures effectively while performing tasks

[[9大胜任力]]